Kapt Kaos

Posts Tagged ‘Symantec’

So, I am the go to guy for technical issues with most of my friends and family.  After ready this press release about this new product from Symantec I got a little excited.  It will make my F&F Tech Support much easier to do.  Disclamer:  I do work for Symantec providing enterprise technical support.

The Project Guru pilot provides individuals with a secure, scalable Web-based environment that enables users to provide remote technical support without the need to spend a lot of time on the phone or visiting in person. The pilot service enables secure remote desktop connections leveraging the same internally developed technology as Symantec’s Software as a Service (SaaS) Online Remote Access offering. Project Guru is complementary to Symantec’s NortonLive™ PC help services, which provide consumers who need immediate PC help with a direct, convenient, affordable and simple way to maintain and fix their PCs by calling a NortonLive expert 24/7.
To administer remote support using Project Guru, users sign up as a “Guru” by creating an online account and inviting friends and family members to join in their circle. Once the invitation has been accepted by a friend or family member and the minimal set up requirements are complete, the Guru can connect remotely to the system to troubleshoot and correct issues using the Project Guru online tools. Remote connections between the two systems are secured via encryption and authentication. The Project Guru pilot currently includes diagnostic tools for network monitoring and identifying the software installed on the remote system to aid the Guru in efficiently fixing computer problems for friends and family.

You can find the full press release here.